At KOR London, returns are easy and come with a 30-day Satisfaction Guarantee. We
stand by the quality and standards in which we craft our products, but we
understand that sometimes products arrive DOA (damaged on arrival) or there are
extenuating circumstances. In these cases, we recommend customers submit their
requests for return or exchange AND send back the product(s) within 30 days of
purchase if you are located in the UK. If a request is received past our 30-day
guarantee and/or a product is sent back past our 30-day guarantee,
unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in
which it was received. It must also be in the original packaging. Be sure to
contact us within 30 days of receiving your purchase, so that a Customer
Service Representative may assist and provide instructions for the return of
the product(s) in question. To complete your request, we require a receipt or
proof of purchase.

In the event that a request is approved, the customer is responsible for the cost of
shipping for the product return or exchange. Once received and determined to be
in resalable form, a refund will be issued. We will address the quality issue
at once to arrange an exchange, replacement, or refund once it will be stated
as faulty  item.

If item(s) are purchased during a promotion that has ended, all sales are final on
clearance and sale items; 

For your protection, we suggest that all exchanges be sent back to us through a reliable
shipping carrier and insured with signature authorization. We are not
responsible for items mishandled or lost in transit.

NOTE: Please do not submit requests for returns or exchanges for purchases made at other retailers and websites, as we do not have a record of the purchase.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or
rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically
be applied to your  original method of payment within a certain amount of
days.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, please check your bank or credit card statement
within 3-7 business days to allow your financial institution time to process
the refund. If you do not receive a refund within this grace period, please
contact your issuing bank, as it may take some time or they may require
additional information before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please
contact us at info@korlondon.com

Sale & Clearance Items (If Applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be
refunded.

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for
the same item, send us an email at info@korlondon.com  and we will assist you with the returns/exchange process.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive
a gift credit for the value of your return. Once the returned item is received, an e-gift card will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will not issue a refund or gift/store credit. Transactions are non-transferable and to be eligible for return or
credit, the request must be made by the gift giver and/or cardholder.

Shipping

To return your product, you must email your request to info@korlondon.com along with the reason for return, and image(s) of the product(s) for
approval.

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non- efundable.

Depending on where you live, the time it may take for your exchanged product to be delivered to you may vary.

If you are shipping any item(s) with a value over 20 GBP, we recommend you opt-in for a
trackable shipping service and/or purchasing shipping insurance. We do not make
guarantees that we will have received your returned item(s), and we are not liable if your returned item(s) are ishandled and/or missing.

Please ensure that your Returns Form is filled out and returned with your order to
facilitate a speedy turnaround. WE WILL PROVEDE YOU RETURNS FORM BY EMAIL AFTER CONTACTING US